Solving Hard Conflict

Solving Hard Conflict

By Angela Ramsay PhD
US$ 9.99
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Book Description

Verbal bullying in organizations and schools is very much in the headlines today. But it is not only verbal bullying that creates hard conflict in organizations - undermining and physical violence do as well. Hard conflict costs organizations far too much money. As an organization development specialist and certified professional mediator, Dr. Ramsay wrote the practical book Solving Hard Conflict to help the thousands of large, medium and small business owners who suffer from debilitating conflict. The book is written in a style that incorporates diverse cultures. Examples and cases are given from North America, Europe, Asia and the Caribbean. Most of the strategies described in the book are low-cost to meet the needs of organizations in tough economic times.

Table of Contents
  • Cover Page
  • Title Page
  • Copyright Page
  • Other Titles by Angela Ramsay
  • Table of Contents
  • Introduction
    • Understanding Three Types of Hard Conflict
    • Cleaning the Culture
    • Values and the Integrated Conflict Management System
    • The Value of Ongoing Learning
    • Somebody to Talk to
    • A Health Program for Conflict Prevention and Management
    • A Single Manager’s Influence
  • Postscript
  • References and Notes
  • About the Author
  • Back Cover
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