The University of the West Indies Press
Tourism and Hospitality Education and Training in the Caribbean
Chandana Jayawardena
Tourism and Hospitality Education and Training in the Caribbean
US$ 9.99
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Description
Contents
Reviews
Language
English
ISBN
9789766401191
Contents
Foreword
Messages
From the Former Chief Executive OfficeR, Hotel and Catering International Management Association
From the Chairman, Council of Caribbean Hospitality Schools
From the Secretary General, The Caribbean Tourism Organisation
Some Key Challenges Facing Caribbean Tourism Educators
Preface
Tourism in the Caribbean
Education and Training
References
Acknowledgements
Abbreviations
Section 1: Institutional and Special Project Case Studies
Chapter 1: Past, Present and Future Role of the University of the West Indies in Tourism and Hospitality Education in the Caribbean
Abstract
Introduction
The University of the West Indies
Mission and Vision
The Past
The Present
Current Programmes in Tourism and Hospitality Management
Distance Education and the Potential of the Internet
The Future
The Challenge of the University of the West Indies
Identified Training Needs of the Tourism Industry in the Region
Initiative to Form Tourism Educators Association in Jamaica
Entrenching Partnerships in Caribbean Tourism Education and Training
Review Workshop on Tourism Education
Outcomes from the Workshop
Post-Workshop Analytical Meeting
Conclusion
References
Chapter 2: Past, Present and Future Role of the University of Technology in Tourism and Hospitality Education in Jamaica
Abstract
Introduction
Programmes Offered
Factors Responsible for the Introduction of the Programmes
Internship Opportunities
Seminars and Expositions
Processes through which Challenges Were Addressed
Public Response to UTech and its Programmes
The Future
Lessons to Be Learned
References
Chapter 3; Challenges in Implementing Tourism and Hospitality Joint Degrees: The Case of the University of the West Indies and University of Technology, Jamaica
Abstract
Introduction
Hospitality and Tourism Management Degrees
Degree Titles
Growth of Hospitality Management Degrees
Joint Degrees
Joint Degree Programmes in Developing Countries
Academic Challenges in Developing Countries
Lower Skill Levels
Expectations and Needs
Lack of Funds
Changes in Student Demographics
Negative Attitudes
Regional Needs
Needs in Jamaica
The University of the West Indies
Hospitality and Tourism Management Degrees at UWI
The University of Technology
The School of Hospitality and Tourism Management
The Four-Year Joint BSc Degree in Hospitality and Tourism Management
General
Curriculum
Internship Programme
Programme Purpose and Rationale
Programme Goals
Target Population Matriculation Requirements
Programme Management
Programme Franchising
Quality Assurance
Steering Committee
Board of Advisors
Accreditation Bodies
Student Bodies
Students
Programme Challenges
Conclusion
Recommendations
Joint Degree Programme Creation
References
Chapter 4: Developing, Managing and Sustaining the First Tourism and Hospitality Management Master’s Degree in the Caribbean
Abstract
Introduction
Tourism and Hospitality Education in the Caribbean
The First Caribbean Conference on Tourism Education - 1990
The West Indian Commission - 1992
The Vice Chancellor’s Committee - 1993 to 1995
Caribbean Tourism Training Need Assessment Study - 1999
Master’s Degree Programme Development
Consultancy
Scope of Work
Methodology for Programme Development
Field Research Findings
Programme Creation
Programme Philosophy
Programme Objectives
Entry Requirement
Other Information
Programme Management
Administrative Structure
Student Profile
Programme Analysis and Sustainability
Programme Strengths
Programme Weaknesses
Conclusion
Agreed Adjustments from September 2001
References
Chapter 5: Planning a National Tourism Human Resource Development Project: A Case from Jamaica
Abstract
Human Resources Management in the Tourism Sector
The Development of a Tourism Human Resources Management System in Jamaica
Project Adjustments
Objectives of the Project
Extension Services and Training Design
The Human Resources Management Information System (HRMIS)
Registry of workers
Certification/Credentialling
Matching Employment and Skills Requirements
Database of Tourism Education and Training Providers
Registry of Hospitality and Tourism Employers/Operations
Institutional Support and Strengthening for the JHTA
Association Management System for the JHTA
Strategic Planning
Cost Recovery Strategy
Challenges
Opportunities
Status of Project at Mid-Term Assessment
Extension Services and Training Design
Tourism Human Resources Management Information System and Labour Exchange Mechanism
JHTA Institutional Strengthening
Conclusion
References
Chapter 6: Environmental Management: A New Dimension to Tourism Education and Training
Abstract
Introducing Environmental Management to the Jamaican Hotel Sector
Lessons Learned from the EAST Project
A New Focus
The Way Forward Through Education and Training
Reference
Chapter 7: Training to Gain ISO 9002 Certification: A Hotel Case Study from the Caribbean
Abstract
Introduction
The International Organization for Standardization
Organizations Involved with ISO
ISO 9000 and Quality Assurance
Benefits
ISO 9002 in the Caribbean
Training to Gain ISO 9002
Suggested Foundation Training
The Training Process
Definition of Training Needs
Planning for Training
Implementation of Training
Evaluation of Training
Quality in Hotels
Recent Reviews
Hotel Operations
Quality Assurance
Le Meridien Jamaica Pegasus Hotel: A Case Study
Challenges
Survival Strategies
A Vision for the Future
Quality Policy
Quality Action
Communication
Quality Analysis
Foundation for the Future
Summary of Implementation
Phase 1: Gap Assessment and Organizational Study
Phase 2: Documentation Development and Implementation
Phase 3: System Review
Phase 4: Certification Audit
Conclusion
References
Chapter 8: Future Human Resource Development Needs of the Caribbean Tourism Industry
Abstract
Introduction
Caribbean Tourism Today
Global Tourism Trends
The New Global Realities
Forces Driving Change in the Global Hospitality Industry
Think Tank on Hospitality Human Resources
The “New Worker”
The “New Manager”
Tourism Training for the New Millennium
Future Training Needs Identified
The Future of Caribbean Tourism: New Competencies Required
Entrepreneurship/Intrapreneurship
Creativity and Innovation
Information Technology
Environmental Awareness and Ethics
New Management Skills and Competencies
Behavioural Skills
New Approaches to Managing and Developing Human Resources in Tourism
Tourism as a Career
Holistic Approach to Human Resource Development
Education and Training Institutions
Caribbean Tourism at the Beginning of the Millennium
References
Section II: Country Case Studies
Chapter 9: A Case Study on Tourism and Hospitality Education in the Bahamas
Abstract
Introduction
Preparation for the Task
Historical Overview
The College of the Bahamas
The Bahamas Hotel Training College
Overview of Existing Programmes
Programme Adjustments
Accreditation
References
Chapter 10: The Role of Training for Eco-Tourism in Belize
Abstract
Introduction
Eco-Tourism in Belize
Eco-Tourism Training and Education
Training
Community Tourism and Training
Training and Development Practices
The Role of Government
The Role of Non-Governmental Organizations
The Attitude of Workers in the Industry
Types of Education and Training in Eco-Tourism
Linkages Among Organizations
Recommendations
Conclusion
References
Chapter 11: Tourism Education and Training in the Commonwealth of Dominica: Past, Present and Future
Abstract
Introduction
Tourism Education
Tourism Education Kit
Secondary Education
Post-Secondary Education
Tourism Industry Training Programmes
Challenges in Training
Development of the NISE Programme
Development of the YES Corps
Conclusion
Chapter 12: Reshaping the Way of Doing Business in Hospitality Education
Abstract
Introduction
The Current State of Hospitality Education in the Dominican Republic
Levels of Hospitality Education
Demand and Supply Gaps
Adjustments to Curricula
Current Critical Factors in University Education for the Hospitality Industry
Cultural Orientation
Expectations of Students
Teaching Staff
Ensuring Levels of Quality
Job Placement after Graduation
Flexibility in the Syllabus
Financing
New Challenges
Growing Emphasis on the Teaching of Languages
Certification of Skills
University Consortiums and Interinstitutional Cooperation
Certification of Experience
Programmes of Tourism Awareness at Technical and Pre-University Levels
Distance Learning Programmes: Virtual Campus and Off-Campus
Growing Role of the University as a Source of Recruitment
Regional Training Programmes
Lengthening of Internships
Development of Postgraduate Programmes
Certification of Hotel In-House Programmes
Social Assistance Programmes
Conclusion
Acknowledgement
Chapter 13: Past, Present and Future Role of Educational Institutions Offering Hospitality Training in Grenada
Abstract
Background on Grenada
The Tourism and Hospitality Industry in Grenada
The T.A. MARRYSHOW COMMUNITY COLLEGE
Hotel and Catering Operations
Food and Beverage Operations
Structure of Programmes
Programme Content
Staffing
Challenges
The Future
New Life Organisation (NEWLO)
Background
The Programme
Challenges
St George’s University
Conclusion
Recommendations
References
Chapter 14: Tourism and Hospitality Education and Training in Guyana
Abstract
Introduction
Critical Principles
The Carnegie School of Home Economics
Programmes
Prospects
The Guyana Pegasus Hotel School
Background
The Curriculum
Recognition
Other Training Modes
In-Service Training
Department of Tourism
The University of Guyana
Background
Critical Principles
Programme Structure
Programme Features
The Future
References
Chapter 15: Tourism and Hospitality Education and Training in Trinidad and Tobago
Abstract
Tourism in Trinidad and Tobago
The Tourism Master Plan
Tourism and Hospitality Education
Tourism Awareness
Establishment of the National Training Agency
Joint Educational Programmes
Postgraduate Programme
New Model
References
Chapter 16: Tourism Education and Training in the Turks and Caicos Islands
Abstract
The Tourism Industry in the Turks and Caicos Islands
Tourism and Hospitality Education and training in the Turks and Caicos Islands
Outlook for the Future
Section III: Present and Future Challenges
Chapter 17: Customer Relations Training in the Context of the Caribbean Tourism and Hospitality Business
Abstract
World Tourism
Tourism in the Caribbean
Customer Relations
Customer Relations in the Caribbean
Training in the Caribbean
Techniques in Customer Relations Training
Telephone Skills
Problem-Solving Capabilities
Maintaining Customer Satisfaction
Customer Retention
Conclusion
References
Chapter 18: From McDonaldization to Customization: Training the Front- Line Service Worker in the New Era
Abstract
Introduction
Tourist Expectations
The Alternatives
McDonaldized Training
Customized Standardized Training
Customized Training
Conclusion
References
Chapter 19: Challenges in Training Employees of Small Hotels in the Caribbean
Abstract
Introduction
Profile of the Caribbean Small Hotel Sector
Major Challenges of Small Hoteliers
New Challenges and Opportunities for Small Hoteliers
Training Employees of Small Hotels
Staffing and Qualifications
The Delivery of the Training
Moving to Sustainability
References
Chapter 20: Sustainable Tourism: The Agenda for the Caribbean
Abstract
Introduction: The Global Importance of Travel and Tourism
The Implications for Developing Countries
The Case of Jamaica
Current Concerns
Vulnerability
Infrastructural Problems
Environmental Impact
Social Problems
Growing Competitive Pressure
Economic Pressures
More Demanding Consumers
Sustainable Tourism
The Task
The Larger Agenda
Global Warming
Potential Threats to Tourism
The Implications for Tourism
Vulnerability/Sensitivity Analysis
Maximizing the Utility of the Flow of Revenue
Conclusion
References
Chapter 21: Sustainable Tourism Development in the Caribbean: The Role of Education
Abstract
The Need for a Pedagogy for Development
Environmental Concerns
Economic Concerns
Socio-Cultural Concerns
Sustainable Tourism Endeavours
Mexico’s Monarch Butterfly
The Creole and Maya of Belize
A National Agenda 21 in Barbados
International Cooperation and Trade
Changing Consumption Patterns
Financing
Technology
Industry
Transport
Integrated Decision Making
Educating the Public to Ensure the Implementation of Sustainable Tourism Practices
Education for Environmental Sustainability
Education for a Sustainable Economy
Education for Socio-Cultural Sustainability
Organization of an Education Plan
Conclusion
References
Chapter 22: Challenges for Academic Research on Tourism in the Caribbean
Abstract
Introduction
The Development of Tourism in the Caribbean
Social Impacts of Tourism in the Caribbean
Employment
Housing
Health
Visitor Accommodation
Economic Impacts of Tourism in the Caribbean
Environmental Impacts of Tourism in the Caribbean
Alternative Tourism Strategies: The Case of Eco-Tourism
Lack of Academic Research on Tourism
Suggestions for Academic Research
Empirical Issues
Theoretical Issues
Conclusion
References
Chapter 23: Past, Present and Future of Tourism and Hospitality Education in the Commonwealth Caribbean
Abstract
Introduction
The Importance of Tourism to the Caribbean
Employment in the Tourism Sector
The Need for Education and Training
The Past
The Present
The Centre for Hotel and Tourism Management
History and Development
The Future
Conclusion
References
Chapter 24: A Seamless Education and Training System for Caribbean Tourism Human Resource Development
Abstract
The Link between Sustainability and Tourism
The Need for a Change
The Caribbean Context
Interventions Over the Past Decade
Elements of a New System
The State of the Debate
Partnerships
What Is Missing
Conclusion
References
Contributors
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