Tourism and Hospitality Education and Training in the Caribbean
$9.99

Tourism and Hospitality Education and Training in the Caribbean

By Chandana Jayawardena
US$ 9.99
Book Description

Table of Contents
  • Contents
  • Foreword
  • Messages
    • From the Former Chief Executive OfficeR, Hotel and Catering International Management Association
    • From the Chairman, Council of Caribbean Hospitality Schools
    • From the Secretary General, The Caribbean Tourism Organisation
      • Some Key Challenges Facing Caribbean Tourism Educators
  • Preface
    • Tourism in the Caribbean
    • Education and Training
    • References
  • Acknowledgements
  • Abbreviations
  • Section 1: Institutional and Special Project Case Studies
    • Chapter 1: Past, Present and Future Role of the University of the West Indies in Tourism and Hospitality Education in the Caribbean
      • Abstract
      • Introduction
      • The University of the West Indies
        • Mission and Vision
      • The Past
      • The Present
        • Current Programmes in Tourism and Hospitality Management
        • Distance Education and the Potential of the Internet
      • The Future
        • The Challenge of the University of the West Indies
        • Identified Training Needs of the Tourism Industry in the Region
        • Initiative to Form Tourism Educators Association in Jamaica
        • Entrenching Partnerships in Caribbean Tourism Education and Training
        • Review Workshop on Tourism Education
          • Outcomes from the Workshop
        • Post-Workshop Analytical Meeting
      • Conclusion
      • References
    • Chapter 2: Past, Present and Future Role of the University of Technology in Tourism and Hospitality Education in Jamaica
      • Abstract
      • Introduction
      • Programmes Offered
        • Factors Responsible for the Introduction of the Programmes
        • Internship Opportunities
        • Seminars and Expositions
      • Processes through which Challenges Were Addressed
      • Public Response to UTech and its Programmes
      • The Future
      • Lessons to Be Learned
      • References
    • Chapter 3; Challenges in Implementing Tourism and Hospitality Joint Degrees: The Case of the University of the West Indies and University of Technology, Jamaica
      • Abstract
      • Introduction
      • Hospitality and Tourism Management Degrees
        • Degree Titles
        • Growth of Hospitality Management Degrees
        • Joint Degrees
        • Joint Degree Programmes in Developing Countries
      • Academic Challenges in Developing Countries
        • Lower Skill Levels
        • Expectations and Needs
        • Lack of Funds
        • Changes in Student Demographics
        • Negative Attitudes
        • Regional Needs
        • Needs in Jamaica
      • The University of the West Indies
        • Hospitality and Tourism Management Degrees at UWI
      • The University of Technology
        • The School of Hospitality and Tourism Management
      • The Four-Year Joint BSc Degree in Hospitality and Tourism Management
        • General
        • Curriculum
        • Internship Programme
        • Programme Purpose and Rationale
        • Programme Goals
        • Target Population Matriculation Requirements
        • Programme Management
        • Programme Franchising
      • Quality Assurance
        • Steering Committee
        • Board of Advisors
        • Accreditation Bodies
        • Student Bodies
      • Students
      • Programme Challenges
      • Conclusion
        • Recommendations
        • Joint Degree Programme Creation
      • References
    • Chapter 4: Developing, Managing and Sustaining the First Tourism and Hospitality Management Master’s Degree in the Caribbean
      • Abstract
      • Introduction
      • Tourism and Hospitality Education in the Caribbean
        • The First Caribbean Conference on Tourism Education - 1990
        • The West Indian Commission - 1992
        • The Vice Chancellor’s Committee - 1993 to 1995
        • Caribbean Tourism Training Need Assessment Study - 1999
      • Master’s Degree Programme Development
        • Consultancy
        • Scope of Work
      • Methodology for Programme Development
      • Field Research Findings
      • Programme Creation
        • Programme Philosophy
        • Programme Objectives
        • Entry Requirement
        • Other Information
      • Programme Management
        • Administrative Structure
        • Student Profile
      • Programme Analysis and Sustainability
        • Programme Strengths
        • Programme Weaknesses
      • Conclusion
        • Agreed Adjustments from September 2001
      • References
    • Chapter 5: Planning a National Tourism Human Resource Development Project: A Case from Jamaica
      • Abstract
      • Human Resources Management in the Tourism Sector
      • The Development of a Tourism Human Resources Management System in Jamaica
        • Project Adjustments
        • Objectives of the Project
        • Extension Services and Training Design
      • The Human Resources Management Information System (HRMIS)
        • Registry of workers
        • Certification/Credentialling
        • Matching Employment and Skills Requirements
        • Database of Tourism Education and Training Providers
        • Registry of Hospitality and Tourism Employers/Operations
      • Institutional Support and Strengthening for the JHTA
        • Association Management System for the JHTA
        • Strategic Planning
        • Cost Recovery Strategy
      • Challenges
      • Opportunities
      • Status of Project at Mid-Term Assessment
        • Extension Services and Training Design
        • Tourism Human Resources Management Information System and Labour Exchange Mechanism
        • JHTA Institutional Strengthening
      • Conclusion
      • References
    • Chapter 6: Environmental Management: A New Dimension to Tourism Education and Training
      • Abstract
      • Introducing Environmental Management to the Jamaican Hotel Sector
      • Lessons Learned from the EAST Project
      • A New Focus
      • The Way Forward Through Education and Training
      • Reference
    • Chapter 7: Training to Gain ISO 9002 Certification: A Hotel Case Study from the Caribbean
      • Abstract
      • Introduction
      • The International Organization for Standardization
        • Organizations Involved with ISO
        • ISO 9000 and Quality Assurance
        • Benefits
        • ISO 9002 in the Caribbean
        • Training to Gain ISO 9002
        • Suggested Foundation Training
        • The Training Process
        • Definition of Training Needs
        • Planning for Training
        • Implementation of Training
        • Evaluation of Training
      • Quality in Hotels
        • Recent Reviews
        • Hotel Operations
        • Quality Assurance
      • Le Meridien Jamaica Pegasus Hotel: A Case Study
        • Challenges
        • Survival Strategies
        • A Vision for the Future
        • Quality Policy
        • Quality Action
        • Communication
        • Quality Analysis
        • Foundation for the Future
      • Summary of Implementation
        • Phase 1: Gap Assessment and Organizational Study
        • Phase 2: Documentation Development and Implementation
        • Phase 3: System Review
        • Phase 4: Certification Audit
      • Conclusion
      • References
    • Chapter 8: Future Human Resource Development Needs of the Caribbean Tourism Industry
      • Abstract
      • Introduction
      • Caribbean Tourism Today
      • Global Tourism Trends
      • The New Global Realities
      • Forces Driving Change in the Global Hospitality Industry
      • Think Tank on Hospitality Human Resources
        • The “New Worker”
        • The “New Manager”
      • Tourism Training for the New Millennium
        • Future Training Needs Identified
      • The Future of Caribbean Tourism: New Competencies Required
        • Entrepreneurship/Intrapreneurship
        • Creativity and Innovation
        • Information Technology
        • Environmental Awareness and Ethics
        • New Management Skills and Competencies
        • Behavioural Skills
      • New Approaches to Managing and Developing Human Resources in Tourism
        • Tourism as a Career
        • Holistic Approach to Human Resource Development
        • Education and Training Institutions
      • Caribbean Tourism at the Beginning of the Millennium
      • References
  • Section II: Country Case Studies
    • Chapter 9: A Case Study on Tourism and Hospitality Education in the Bahamas
      • Abstract
      • Introduction
      • Preparation for the Task
      • Historical Overview
      • The College of the Bahamas
      • The Bahamas Hotel Training College
      • Overview of Existing Programmes
      • Programme Adjustments
      • Accreditation
      • References
    • Chapter 10: The Role of Training for Eco-Tourism in Belize
      • Abstract
      • Introduction
      • Eco-Tourism in Belize
      • Eco-Tourism Training and Education
        • Training
      • Community Tourism and Training
      • Training and Development Practices
        • The Role of Government
        • The Role of Non-Governmental Organizations
        • The Attitude of Workers in the Industry
      • Types of Education and Training in Eco-Tourism
      • Linkages Among Organizations
      • Recommendations
      • Conclusion
      • References
    • Chapter 11: Tourism Education and Training in the Commonwealth of Dominica: Past, Present and Future
      • Abstract
      • Introduction
      • Tourism Education
        • Tourism Education Kit
        • Secondary Education
        • Post-Secondary Education
      • Tourism Industry Training Programmes
        • Challenges in Training
        • Development of the NISE Programme
        • Development of the YES Corps
      • Conclusion
    • Chapter 12: Reshaping the Way of Doing Business in Hospitality Education
      • Abstract
      • Introduction
      • The Current State of Hospitality Education in the Dominican Republic
        • Levels of Hospitality Education
        • Demand and Supply Gaps
        • Adjustments to Curricula
      • Current Critical Factors in University Education for the Hospitality Industry
        • Cultural Orientation
        • Expectations of Students
        • Teaching Staff
        • Ensuring Levels of Quality
        • Job Placement after Graduation
        • Flexibility in the Syllabus
        • Financing
      • New Challenges
        • Growing Emphasis on the Teaching of Languages
        • Certification of Skills
        • University Consortiums and Interinstitutional Cooperation
        • Certification of Experience
        • Programmes of Tourism Awareness at Technical and Pre-University Levels
        • Distance Learning Programmes: Virtual Campus and Off-Campus
        • Growing Role of the University as a Source of Recruitment
        • Regional Training Programmes
        • Lengthening of Internships
        • Development of Postgraduate Programmes
        • Certification of Hotel In-House Programmes
        • Social Assistance Programmes
      • Conclusion
      • Acknowledgement
    • Chapter 13: Past, Present and Future Role of Educational Institutions Offering Hospitality Training in Grenada
      • Abstract
      • Background on Grenada
      • The Tourism and Hospitality Industry in Grenada
      • The T.A. MARRYSHOW COMMUNITY COLLEGE
        • Hotel and Catering Operations
        • Food and Beverage Operations
        • Structure of Programmes
        • Programme Content
        • Staffing
        • Challenges
        • The Future
      • New Life Organisation (NEWLO)
        • Background
        • The Programme
        • Challenges
      • St George’s University
      • Conclusion
      • Recommendations
      • References
    • Chapter 14: Tourism and Hospitality Education and Training in Guyana
      • Abstract
      • Introduction
      • Critical Principles
      • The Carnegie School of Home Economics
        • Programmes
        • Prospects
      • The Guyana Pegasus Hotel School
        • Background
        • The Curriculum
        • Recognition
      • Other Training Modes
        • In-Service Training
        • Department of Tourism
      • The University of Guyana
        • Background
        • Critical Principles
        • Programme Structure
        • Programme Features
      • The Future
      • References
    • Chapter 15: Tourism and Hospitality Education and Training in Trinidad and Tobago
      • Abstract
      • Tourism in Trinidad and Tobago
      • The Tourism Master Plan
      • Tourism and Hospitality Education
      • Tourism Awareness
      • Establishment of the National Training Agency
      • Joint Educational Programmes
      • Postgraduate Programme
      • New Model
      • References
    • Chapter 16: Tourism Education and Training in the Turks and Caicos Islands
      • Abstract
      • The Tourism Industry in the Turks and Caicos Islands
      • Tourism and Hospitality Education and training in the Turks and Caicos Islands
      • Outlook for the Future
  • Section III: Present and Future Challenges
    • Chapter 17: Customer Relations Training in the Context of the Caribbean Tourism and Hospitality Business
      • Abstract
      • World Tourism
      • Tourism in the Caribbean
      • Customer Relations
      • Customer Relations in the Caribbean
      • Training in the Caribbean
      • Techniques in Customer Relations Training
        • Telephone Skills
        • Problem-Solving Capabilities
        • Maintaining Customer Satisfaction
        • Customer Retention
      • Conclusion
      • References
    • Chapter 18: From McDonaldization to Customization: Training the Front- Line Service Worker in the New Era
      • Abstract
      • Introduction
      • Tourist Expectations
      • The Alternatives
        • McDonaldized Training
        • Customized Standardized Training
        • Customized Training
      • Conclusion
      • References
    • Chapter 19: Challenges in Training Employees of Small Hotels in the Caribbean
      • Abstract
      • Introduction
      • Profile of the Caribbean Small Hotel Sector
      • Major Challenges of Small Hoteliers
      • New Challenges and Opportunities for Small Hoteliers
      • Training Employees of Small Hotels
      • Staffing and Qualifications
      • The Delivery of the Training
      • Moving to Sustainability
      • References
    • Chapter 20: Sustainable Tourism: The Agenda for the Caribbean
      • Abstract
      • Introduction: The Global Importance of Travel and Tourism
      • The Implications for Developing Countries
      • The Case of Jamaica
        • Current Concerns
          • Vulnerability
          • Infrastructural Problems
          • Environmental Impact
          • Social Problems
          • Growing Competitive Pressure
          • Economic Pressures
          • More Demanding Consumers
      • Sustainable Tourism
      • The Task
      • The Larger Agenda
        • Global Warming
          • Potential Threats to Tourism
      • The Implications for Tourism
        • Vulnerability/Sensitivity Analysis
        • Maximizing the Utility of the Flow of Revenue
      • Conclusion
      • References
    • Chapter 21: Sustainable Tourism Development in the Caribbean: The Role of Education
      • Abstract
      • The Need for a Pedagogy for Development
      • Environmental Concerns
      • Economic Concerns
      • Socio-Cultural Concerns
      • Sustainable Tourism Endeavours
        • Mexico’s Monarch Butterfly
        • The Creole and Maya of Belize
      • A National Agenda 21 in Barbados
        • International Cooperation and Trade
        • Changing Consumption Patterns
        • Financing
        • Technology
        • Industry
        • Transport
      • Integrated Decision Making
      • Educating the Public to Ensure the Implementation of Sustainable Tourism Practices
        • Education for Environmental Sustainability
        • Education for a Sustainable Economy
        • Education for Socio-Cultural Sustainability
      • Organization of an Education Plan
      • Conclusion
      • References
    • Chapter 22: Challenges for Academic Research on Tourism in the Caribbean
      • Abstract
      • Introduction
      • The Development of Tourism in the Caribbean
      • Social Impacts of Tourism in the Caribbean
        • Employment
        • Housing
        • Health
        • Visitor Accommodation
      • Economic Impacts of Tourism in the Caribbean
      • Environmental Impacts of Tourism in the Caribbean
      • Alternative Tourism Strategies: The Case of Eco-Tourism
      • Lack of Academic Research on Tourism
      • Suggestions for Academic Research
        • Empirical Issues
        • Theoretical Issues
      • Conclusion
      • References
    • Chapter 23: Past, Present and Future of Tourism and Hospitality Education in the Commonwealth Caribbean
      • Abstract
      • Introduction
      • The Importance of Tourism to the Caribbean
      • Employment in the Tourism Sector
        • The Need for Education and Training
        • The Past
        • The Present
      • The Centre for Hotel and Tourism Management
        • History and Development
        • The Future
      • Conclusion
      • References
    • Chapter 24: A Seamless Education and Training System for Caribbean Tourism Human Resource Development
      • Abstract
      • The Link between Sustainability and Tourism
      • The Need for a Change
      • The Caribbean Context
      • Interventions Over the Past Decade
      • Elements of a New System
      • The State of the Debate
      • Partnerships
      • What Is Missing
      • Conclusion
      • References
  • Contributors
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