Ian Randle Publishers
Caribbean Tourism: People, Service and Hospitality
Chandana Jayawardena
Business & Money
Caribbean Tourism: People, Service and Hospitality
US$ 9.99
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For the majority of countries of the Caribbean, tourism has become the most important source of income and the largest earner of foreign exchange. With the decline of the traditional agricultural sector through increased competition and the loss of preferential treatment, many of the smaller island economies are now more dependent on the tourism sector than ever before as the mainstay of their economies.

Despite its long-standing and growing importance to these economies, tourism in its varied and numerous facets, has not been subject to much detailed elucidation and analysis, a deficiency that series editor Chandana Jayawardena sets out to address in three separate but related volumes: Visions, Missions and Challenges; People, Service and Hospitality; and More than Sun, Sand and Sea.

In this volume the authors address the most important elements necessary for the success of any tourism product – People, Service and Hospitality. Issues such as the quality of human resources available, their development and management and the role and function of the host population are addressed through detailed country studies and references. They see the creation of a service attitude in the Caribbean hospitality industry as a crucial factor, particularly in the all-inclusive resorts, highlighting the importance of service over servility. Special attention is given to the small hotel sector through case studies drawn from Curaçao, Dominica and Jamaica.
The contributors to this volume, as indeed to the other two that follow, are drawn almost equally from academia and from practitioners and industry experts providing he kind of balance that will make this book accessible and relevant for practitioners, researchers, policymakers and students in training.

Language
English
ISBN
978-976-637-742-7
TABLE OF CONTENTS
FOREWORD
PREFACE
ACKNOWLEDGEMENTS
ACRONYMS AND ABBREVIATIONS
SECTION 1 - HUMAN RESOURCE DEVELOPMENT & MANAGEMENT
ASSESSING TOURISM TRAINING NEEDS IN THE CARIBBEAN
SELECTION AND RETENTION ISSUES IN THE US TOURISM INDUSTRY: LESSONS FOR THE CARIBBEAN
HUMAN RESOURCE MANAGEMENT IN THE TOURISM INDUSTRY OF BARBADOS
HUMAN RESOURCE DEVELOPMENT FOR GRENADA’S TOURISM INDUSTRY
HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT IN JAMAICA: CHALLENGES AND OPPORTUNITIES
SECTION 2 - PEOPLE
MANAGING DYSFUNCTIONAL PEOPLE IN THE HOSPITALITY INDUSTRY: VIEWPOINTS OF A PSYCHOLOGIST
DESTINATION CUBA AND AFRO-CENTRIC OPPORTUNITIES
TOURIST HARASSMENT IN JAMAICA: CRIME OR CAREER?
INFUSION OF TOURISM IN SCHOOL CURRICULA: A FOUNDATION FOR CULTURAL TOURISM IN JAMAICA
SABBATH-KEEPING WITHIN THE HOSPITALITY INDUSTRY
ONE LOVE, ONE HEART AND SKIN-TEETH WOMEN WORKERS IN NEGRIL, JAMAICA
SECTION 3 - SERVICE
20/20 VISIONARY LEADERSHIP FOR A STRONG CARIBBEAN BRAND STRATEGY
SERVICE VS. SERVILITY: CREATING A SERVICE ATTITUDE IN THE CARIBBEAN HOSPITALITY INDUSTRY
AN INSIGHT ON TRAINING AND DEVELOPMENT IN THE HOSPITALITY SECTOR IN JAMAICA
STUDENTS’ PERCEPTIONS OF HOSPITALITY INTERNSHIP: A CASE STUDY FROM THE BAHAMAS
SECTION 4 - HOSPITALITY BUSINESS
SERVICE AND HOSPITALITY IN ALL-INCLUSIVES AND RESORTS: VIEWPOINTS OF AN INTERNATIONAL HOTELIER
ALL–INCLUSIVE BUSINESS IN THE CARIBBEAN
AN ANALYSIS OF THE SMALL HOTEL SECTOR IN THE CARIBBEAN: CASE STUDIES FROM BELIZE, HAITI AND SURINAME
SMALL HOTEL BUSINESSES: CASE STUDIES FROM CURAçAO, DOMINICA AND JAMAICA
BIBLIOGRAPHY
CONTRIBUTORS
INDEX
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