For the majority of countries of the Caribbean, tourism has become the most important source of income and the largest earner of foreign exchange. With the decline of the traditional agricultural sector through increased competition and the loss of preferential treatment, many of the smaller island economies are now more dependent on the tourism sector than ever before as the mainstay of their economies.
Despite its long-standing and growing importance to these economies, tourism in its varied and numerous facets, has not been subject to much detailed elucidation and analysis, a deficiency that series editor Chandana Jayawardena sets out to address in three separate but related volumes: Visions, Missions and Challenges; People, Service and Hospitality; and More than Sun, Sand and Sea.
In this volume the authors address the most important elements necessary for the success of any tourism product – People, Service and Hospitality. Issues such as the quality of human resources available, their development and management and the role and function of the host population are addressed through detailed country studies and references. They see the creation of a service attitude in the Caribbean hospitality industry as a crucial factor, particularly in the all-inclusive resorts, highlighting the importance of service over servility. Special attention is given to the small hotel sector through case studies drawn from Curaçao, Dominica and Jamaica.
The contributors to this volume, as indeed to the other two that follow, are drawn almost equally from academia and from practitioners and industry experts providing he kind of balance that will make this book accessible and relevant for practitioners, researchers, policymakers and students in training.
- TABLE OF CONTENTS
- ACRONYMS AND ABBREVIATIONS
- SECTION 1 - HUMAN RESOURCE DEVELOPMENT & MANAGEMENT
- ASSESSING TOURISM TRAINING NEEDS IN THE CARIBBEAN
- SELECTION AND RETENTION ISSUES IN THE US TOURISM INDUSTRY: LESSONS FOR THE CARIBBEAN
- HUMAN RESOURCE MANAGEMENT IN THE TOURISM INDUSTRY OF BARBADOS
- HUMAN RESOURCE DEVELOPMENT FOR GRENADA’S TOURISM INDUSTRY
- HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT IN JAMAICA: CHALLENGES AND OPPORTUNITIES
- SECTION 2 - PEOPLE
- MANAGING DYSFUNCTIONAL PEOPLE IN THE HOSPITALITY INDUSTRY: VIEWPOINTS OF A PSYCHOLOGIST
- DESTINATION CUBA AND AFRO-CENTRIC OPPORTUNITIES
- TOURIST HARASSMENT IN JAMAICA: CRIME OR CAREER?
- INFUSION OF TOURISM IN SCHOOL CURRICULA: A FOUNDATION FOR CULTURAL TOURISM IN JAMAICA
- SABBATH-KEEPING WITHIN THE HOSPITALITY INDUSTRY
- ONE LOVE, ONE HEART AND SKIN-TEETH WOMEN WORKERS IN NEGRIL, JAMAICA
- SECTION 3 - SERVICE
- 20/20 VISIONARY LEADERSHIP FOR A STRONG CARIBBEAN BRAND STRATEGY
- SERVICE VS. SERVILITY: CREATING A SERVICE ATTITUDE IN THE CARIBBEAN HOSPITALITY INDUSTRY
- AN INSIGHT ON TRAINING AND DEVELOPMENT IN THE HOSPITALITY SECTOR IN JAMAICA
- STUDENTS’ PERCEPTIONS OF HOSPITALITY INTERNSHIP: A CASE STUDY FROM THE BAHAMAS
- SECTION 4 - HOSPITALITY BUSINESS
- SERVICE AND HOSPITALITY IN ALL-INCLUSIVES AND RESORTS: VIEWPOINTS OF AN INTERNATIONAL HOTELIER
- ALL–INCLUSIVE BUSINESS IN THE CARIBBEAN
- AN ANALYSIS OF THE SMALL HOTEL SECTOR IN THE CARIBBEAN: CASE STUDIES FROM BELIZE, HAITI AND SURINAME
- SMALL HOTEL BUSINESSES: CASE STUDIES FROM CURAçAO, DOMINICA AND JAMAICA