Human Resource Management
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Human Resource Management
Human Resource Management
Contents
Publisher Information
Author Bio
Acknowledgments
Dedications
Preface
Chapter 1: The Role of Human Resources
Human Resource Management Day to Day
1.1 What Is Human Resources?
1.2 Skills Needed for HRM
1.3 Today’s HRM Challenges
1.4 Cases and Problems
Chapter 2: Developing and Implementing Strategic HRM Plans
The Value of Planning
2.1 Strategic Planning
2.2 Writing the HRM Plan
2.3 Tips in HRM Planning
2.4 Cases and Problems
Chapter 3: Diversity and Multiculturalism
Hiring Multicultural
References
3.1 Diversity and Multiculturalism
3.2 Diversity Plans
3.3 Multiculturalism and the Law
3.4 Cases and Problems
Chapter 4: Recruitment
Keeping Up with Growth
4.1 The Recruitment Process
4.2 The Law and Recruitment
4.3 Recruitment Strategies
4.4 Cases and Problems
Chapter 5: Selection
The Interview
5.1 The Selection Process
5.2 Criteria Development and Résumé Review
5.3 Interviewing
5.4 Testing and Selecting
5.5 Making the Offer
5.6 Cases and Problems
Chapter 6: Compensation and Benefits
Matching Compensation with Core Values
6.1 Goals of a Compensation Plan
6.2 Developing a Compensation Package
6.3 Types of Pay Systems
6.4 Other Types of Compensation
6.5 Cases and Problems
Chapter 7: Retention and Motivation
Dissatisfaction Isn’t Always about Pay
7.1 The Costs of Turnover
7.2 Retention Plans
7.3 Implementing Retention Strategies
7.4 Cases and Problems
Chapter 8: Training and Development
Training: Not Like It Used to Be
8.1 Steps to Take in Training an Employee
8.2 Types of Training
8.3 Training Delivery Methods
8.4 Designing a Training Program
8.5 Cases and Problems
Chapter 9: Successful Employee Communication
The Biggest Challenge
9.1 Communication Strategies
9.2 Management Styles
9.3 Cases and Problems
Chapter 10: Managing Employee Performance
A Dilemma
10.1 Handling Performance
10.2 Employee Rights
10.3 Cases and Problems
Chapter 11: Employee Assessment
A Tough Conversation
11.1 Performance Evaluation Systems
11.2 Appraisal Methods
11.3 Completing and Conducting the Appraisal
11.4 Cases and Problems
Chapter 12: Working with Labor Unions
Unhappy Employees Could Equal Unionization
12.1 The Nature of Unions
12.2 Collective Bargaining
12.3 Administration of the Collective Bargaining Agreement
12.4 Cases and Problems
Chapter 13: Safety and Health at Work
Training for Safety
13.1 Workplace Safety and Health Laws
13.2 Health Hazards at Work
13.3 Cases and Problems
Chapter 14: International HRM
Things Weren’t What They Seemed
14.1 Offshoring, Outsourcing
14.2 Staffing Internationally
14.3 International HRM Considerations
14.4 Cases and Problems
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