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- E-text prepared by the Online Distributed Proofreading Team (http://www.pgdp.net) from page images generously made available by Internet Archive (https://archive.org)
- LETTERS FROM AN OLD RAILWAY OFFICIAL SECOND SERIES TO HIS SON, A GENERAL MANAGER
- FOREWORD.
- FILE NUMBERS.
- LETTER I. THE NEW GENERAL MANAGER.
- LETTER II. BUILDING AN ORGANIZATION.
- LETTER III. THE GENERAL MANAGER ON THE WITNESS STAND.
- LETTER IV. FURTHER GRUELLING OF THE GENERAL MANAGER.
- LETTER V. LIMITATIONS OF THE CHIEF CLERK SYSTEM.
- LETTER VI. PREVENTING INSTEAD OF PAYING CLAIMS.
- LETTER VII. THE CHIEF OF STAFF IDEA.
- LETTER VIII. THE UNIT SYSTEM.
- LETTER IX. STANDARDIZING OFFICE FILES.
- LETTER X. THE LINE AND THE STAFF.
- LETTER XI. THE PROBLEM OF THE GET-RICH-QUICK CONDUCTOR.
- LETTER XII. THE LABOR NEMESIS AND THE MANAGER.
- LETTER XIII. A DEPARTMENT OF INSPECTION OR EFFICIENCY.
- LETTER XIV. PRESERVING ORGANIZATION INTEGRITY.
- LETTER XV. THE SIZE OF AN OPERATING DIVISION.
- LETTER XVI. SUPPLIES AND PURCHASES.
- LETTER XVII. CORRESPONDENCE AND EXPLANATIONS.
- LETTER XVIII. ORGANIZATION OF THE IDEAL RAILROAD.
- LETTER XIX. THE ENGINEERING OF MEN.
- LETTER XX. THE FALLACY OF THE TRAIN-MILE UNIT.
- LETTER XXI. THE MAN-DAY AS A UNIT.
- APPENDIX THE UNIT SYSTEM OF ORGANIZATION.
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