Successful Difficult Conversations: Improve your team's performance, behaviour and attitude with kindness and success
US$ 23.99
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Description
Contents
Reviews
Language
English
ISBN
9781398383425
Copyright
Testimonials
Dedication
Thank you
Foreword
Using this book (read me first)
Who am I to tell you about difficult conversations?
Section 1: Why you should have difficult conversations
Chapter 1: Conflict is crucial for great schools
Chapter 2: The cost of conflict
Chapter 3: Picking your battles
Section 2: How to have successful difficult conversations
Chapter 4: The three core components of a successful difficult conversation
Chapter 5: Getting the conversation started
Chapter 6: Managing the emotions of difficult conversations
Chapter 7: Ensuring the conversation creates positive change
Chapter 8: Structuring the conversation for success
Chapter 9: Adapting your approach for success
Chapter 10: Ten common problems and how to avoid them
Chapter 11: The legal side of difficult conversations
Section 3: The bigger benefit of successful difficult conversations
Chapter 12: Creating a culture of feedback and improvement
Closing remarks
Successful difficult conversations training – how we help you
Developing an outstanding culture – how we help you
The authors
Works cited
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