Office Administration for CSEC® Examinations 
$22.05

Office Administration for CSEC® Examinations 

By Alison Trenfield-Newsome
US$ 22.05
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Book Description

Office Administration for CSEC® Examinations is a comprehensive text for Caribbean students. This new, full-colour text from Macmillan offers comprehensive coverage of the latest CSEC syllabus. It has been developed by highly experienced Caribbean teachers, supported by a team of advisers from the Caribbean and the UK.The book includes clear, thorough explanations of key topics and concepts, real-life Caribbean examples based on students’ lives and experiences, In-Text Questions and examination practice questions at the end of each chapter. The material is presented in a variety of ways which is designed to engage students, keep them on task and improve learning.Key features:• Provides full coverage of syllabus as shown in the list of objectives at the start of each chapter• Concept maps at the start of each chapter to define the scope of the topic and to establish links within the topic• Clear and concise explanations of topics, with illustrations and examples based on students’ life experiences to aid understanding and recall• Material is presented in a variety of ways – text, tables, diagrams and charts to accommodate students with different learning styles• Includes different assessment methods – multiple choice questions, short answer questions and essay-type questions to prepare students for real examination conditions• Provides extensive coverage of topics that students find challenging• The book follows a clear and logical structure with each chapter building on the concepts and topics from the previous chapter• Provides step-by-step guidance for the SBA component – how to choose a topic, formulating a topic statement and suggestions for SBAs. There is a sample SBA with tips and a section on how to earn marks in this componentAbout the authorsAllison Trenfield-Newsome is an experienced business education teacher at the Montego Bay High School for Girls in Jamaica.Colleen Walker has been teaching for the past 20 years. Currently she is the Dean of Studies and Acting Vice-Principal at Excelsior High School. She holds a Master’s degree in Human Resource Development.Please note that this is an eBook version of this title and can NOT be printed. For more information about eBooks, including how to download the software you’ll need, see our FAQs page.

Table of Contents
  • Cover
  • Title
  • Copyright
  • Contents
  • List of figures and tables
  • About this book
  • 1 Office orientation
    • Functions of the office
    • Functional areas and departments
    • Organization structure
    • Centralization and decentralization
    • Office layout
    • Virtual office ( e-workplace)
    • Ergonomics
    • Equipment used in the office
    • Human relationships
    • Entry- level positions
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 2 Communication
    • The importance of communication
    • What is communication?
    • The communication process
    • Characteristics of good communication
    • Barriers to effective communication
    • Methods of communication
    • Factors affecting the selection of communication channels
    • Communication flow
    • Communication climate
    • Types of communication barrier
    • Decision- making business structures
    • Written communication
    • Oral communication
    • Internal communication links
    • Telecommunication media
    • Visual communication
    • Post Office
    • Electronic mail
    • Mail room
    • Classifications of mail service offered by the Post Office
      • Summery
      • Answers to ITQs
      • Examination- style questions
  • 3 Recruitment and orientation
    • Sources of job information
    • Seeking employment
    • Making applications
    • Interview
    • Types of letter
    • Orientation
    • Developing a portfolio
    • The work environment
    • Labour laws
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 4 Records and information management
    • What is records management?
    • Importance of records management
    • Classifying records
    • Records lifecycle
    • The File Clerk
    • Filing procedures
    • Classifications of records management systems
    • Cross-referencing
    • File charge-out systems and follow-up procedures
    • Tickler system
    • Colours as indicators
    • Retention periods
    • Laws governing access to and retention of documents
    • Filing equipment and supplies
    • Centralized control and decentralized control
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 5 Reception and hospitality
    • The reception area
    • What makes a good reception area?
    • Attributes and qualities of a good receptionist
    • Duties of the receptionist
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 6 Meetings
    • Reasons for holding meetings
    • Types of meeting
    • Formal meetings
    • Informal meetings
    • Articles of association
    • Functions of main personnel at a meeting
    • Robert's Rules of Order
    • Seating arrangements
    • Requisites of a valid meeting
    • Meeting documents
    • Voting at a meeting
    • Follow-up procedures related to decisions
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 7 Travel arrangements
    • Making travel arrangements
    • The Travel Department
    • Travel agency
    • Air travel arrangements
    • Car rental arrangements
    • Hotel arrangements
    • Itineraries
    • Scheduling appointments
    • Travel folder
    • Time zones
    • 24-hour time
    • 12-hour time
    • Converting from 12-hour/am/pm time to 24-hour time
    • Travel schedules
    • Airline designators
    • Airport codes
    • Special regulations for air travel
    • Documents required for travel
    • Monetary instruments used in travel
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 8 Human resources management
    • The Human Resources Department
    • Functions of the Human Resources Department
    • Recruitment and selection of new employees
    • Training
    • Orientation
    • Appraisal and evaluation of employees
    • Staff welfare
    • Promotion, transfers, layoffs and dismissals
    • Deployment of staff
    • The Human Resources Clerk
    • Benefits of legislation related to staff welfare
    • Collective bargaining
    • Employees' rights
    • Expectations of employee and employer
    • Maintenance of records used in the Human Resources Department
    • Leave
    • Labour turnover
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 9 Accounts and financial services
    • Role and functions of the Accounts Office
    • Preparation of payroll
    • Collection of accounts
    • Credit control
    • Preparation of audit
    • The Accounts Clerk
    • Financial institutions
    • Banking
    • Services provided by banks
    • Types of bank account
    • Payments through financial institutions
    • Bank statement of account
    • Bank reconciliation statement
    • Petty cash
    • Hardware resources
    • Software resources
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 10 Procurement and inventory management
    • Procurement functions
    • What to purchase?
    • How much to purchase?
    • When to purchase?
    • Who to purchase from?
    • Liaising with other departments and offices
    • Terminology and abbreviations used in purchasing
    • The Purchasing Clerk
    • Steps in the procurement process
    • Purchase order form
    • Acknowledgement of order
    • E-commerce
    • Stock
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 11 Sales, marketing and customer services
    • Functions of the Sales and Marketing Offices
    • Sales Office functions
    • The Sales Clerk
    • The Marketing Office
    • Functions of the Marketing Office
    • The Marketing Office Clerk
    • The Customer Service Department
    • Equipment used in the Sales and Marketing Offices
    • Types of discount
    • Documents used in the Sales and Marketing Offices
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 12 Operations, Despatch and Transport Offices
    • Functions of the Operations Office
    • Protecting workers and the environment
    • Functions of the Factory Office
    • Technology in production
    • Methods of production
    • Duties of the Factory Office Clerk
    • Documents used in the Operations Office
    • Functions of the Despatch Office
    • Duties of the Despatch Office Clerk
    • Functions of the Transport Office
    • Duties of the Transport Office Clerk
    • Liaising with other departments
    • Documents used in the Despatch and Transport Offices
      • Summary
      • Answers to ITQs
      • Examination- style questions
  • 13 Guidelines for preparing the School- Based Assessment
    • The project
    • Criterion 1 – Preparation
    • Criterion 2 – Gathering data
    • Criterion 3 – Presentation
  • Answers to multiple choice questions
  • Index
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