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Tourism and Hospitality Education and Training in the Caribbean

Name: Tourism and Hospitality Education and Training in the Caribbean
Price: 9.99 USD
ISBN: 9789766401191

By Chandana Jayawardena

US$ 9.99

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Book Description

Table of Contents

Contents
Foreword
Messages
- From the Former Chief Executive OfficeR, Hotel and Catering International Management Association
- From the Chairman, Council of Caribbean Hospitality Schools
- From the Secretary General, The Caribbean Tourism Organisation
  - Some Key Challenges Facing Caribbean Tourism Educators
Preface
- Tourism in the Caribbean
- Education and Training
- References
Acknowledgements
Abbreviations
Section 1: Institutional and Special Project Case Studies
- Chapter 1: Past, Present and Future Role of the University of the West Indies in Tourism and Hospitality Education in the Caribbean
  - Abstract
  - Introduction
  - The University of the West Indies
    - Mission and Vision
  - The Past
  - The Present
    - Current Programmes in Tourism and Hospitality Management
    - Distance Education and the Potential of the Internet
  - The Future
    - The Challenge of the University of the West Indies
    - Identified Training Needs of the Tourism Industry in the Region
    - Initiative to Form Tourism Educators Association in Jamaica
    - Entrenching Partnerships in Caribbean Tourism Education and Training
    - Review Workshop on Tourism Education
      - Outcomes from the Workshop
    - Post-Workshop Analytical Meeting
  - Conclusion
  - References
- Chapter 2: Past, Present and Future Role of the University of Technology in Tourism and Hospitality Education in Jamaica
  - Abstract
  - Introduction
  - Programmes Offered
    - Factors Responsible for the Introduction of the Programmes
    - Internship Opportunities
    - Seminars and Expositions
  - Processes through which Challenges Were Addressed
  - Public Response to UTech and its Programmes
  - The Future
  - Lessons to Be Learned
  - References
- Chapter 3; Challenges in Implementing Tourism and Hospitality Joint Degrees: The Case of the University of the West Indies and University of Technology, Jamaica
  - Abstract
  - Introduction
  - Hospitality and Tourism Management Degrees
    - Degree Titles
    - Growth of Hospitality Management Degrees
    - Joint Degrees
    - Joint Degree Programmes in Developing Countries
  - Academic Challenges in Developing Countries
    - Lower Skill Levels
    - Expectations and Needs
    - Lack of Funds
    - Changes in Student Demographics
    - Negative Attitudes
    - Regional Needs
    - Needs in Jamaica
  - The University of the West Indies
    - Hospitality and Tourism Management Degrees at UWI
  - The University of Technology
    - The School of Hospitality and Tourism Management
  - The Four-Year Joint BSc Degree in Hospitality and Tourism Management
    - General
    - Curriculum
    - Internship Programme
    - Programme Purpose and Rationale
    - Programme Goals
    - Target Population Matriculation Requirements
    - Programme Management
    - Programme Franchising
  - Quality Assurance
    - Steering Committee
    - Board of Advisors
    - Accreditation Bodies
    - Student Bodies
  - Students
  - Programme Challenges
  - Conclusion
    - Recommendations
    - Joint Degree Programme Creation
  - References
- Chapter 4: Developing, Managing and Sustaining the First Tourism and Hospitality Management Master’s Degree in the Caribbean
  - Abstract
  - Introduction
  - Tourism and Hospitality Education in the Caribbean
    - The First Caribbean Conference on Tourism Education - 1990
    - The West Indian Commission - 1992
    - The Vice Chancellor’s Committee - 1993 to 1995
    - Caribbean Tourism Training Need Assessment Study - 1999
  - Master’s Degree Programme Development
    - Consultancy
    - Scope of Work
  - Methodology for Programme Development
  - Field Research Findings
  - Programme Creation
    - Programme Philosophy
    - Programme Objectives
    - Entry Requirement
    - Other Information
  - Programme Management
    - Administrative Structure
    - Student Profile
  - Programme Analysis and Sustainability
    - Programme Strengths
    - Programme Weaknesses
  - Conclusion
    - Agreed Adjustments from September 2001
  - References
- Chapter 5: Planning a National Tourism Human Resource Development Project: A Case from Jamaica
  - Abstract
  - Human Resources Management in the Tourism Sector
  - The Development of a Tourism Human Resources Management System in Jamaica
    - Project Adjustments
    - Objectives of the Project
    - Extension Services and Training Design
  - The Human Resources Management Information System (HRMIS)
    - Registry of workers
    - Certification/Credentialling
    - Matching Employment and Skills Requirements
    - Database of Tourism Education and Training Providers
    - Registry of Hospitality and Tourism Employers/Operations
  - Institutional Support and Strengthening for the JHTA
    - Association Management System for the JHTA
    - Strategic Planning
    - Cost Recovery Strategy
  - Challenges
  - Opportunities
  - Status of Project at Mid-Term Assessment
    - Extension Services and Training Design
    - Tourism Human Resources Management Information System and Labour Exchange Mechanism
    - JHTA Institutional Strengthening
  - Conclusion
  - References
- Chapter 6: Environmental Management: A New Dimension to Tourism Education and Training
  - Abstract
  - Introducing Environmental Management to the Jamaican Hotel Sector
  - Lessons Learned from the EAST Project
  - A New Focus
  - The Way Forward Through Education and Training
  - Reference
- Chapter 7: Training to Gain ISO 9002 Certification: A Hotel Case Study from the Caribbean
  - Abstract
  - Introduction
  - The International Organization for Standardization
    - Organizations Involved with ISO
    - ISO 9000 and Quality Assurance
    - Benefits
    - ISO 9002 in the Caribbean
    - Training to Gain ISO 9002
    - Suggested Foundation Training
    - The Training Process
    - Definition of Training Needs
    - Planning for Training
    - Implementation of Training
    - Evaluation of Training
  - Quality in Hotels
    - Recent Reviews
    - Hotel Operations
    - Quality Assurance
  - Le Meridien Jamaica Pegasus Hotel: A Case Study
    - Challenges
    - Survival Strategies
    - A Vision for the Future
    - Quality Policy
    - Quality Action
    - Communication
    - Quality Analysis
    - Foundation for the Future
  - Summary of Implementation
    - Phase 1: Gap Assessment and Organizational Study
    - Phase 2: Documentation Development and Implementation
    - Phase 3: System Review
    - Phase 4: Certification Audit
  - Conclusion
  - References
- Chapter 8: Future Human Resource Development Needs of the Caribbean Tourism Industry
  - Abstract
  - Introduction
  - Caribbean Tourism Today
  - Global Tourism Trends
  - The New Global Realities
  - Forces Driving Change in the Global Hospitality Industry
  - Think Tank on Hospitality Human Resources
    - The “New Worker”
    - The “New Manager”
  - Tourism Training for the New Millennium
    - Future Training Needs Identified
  - The Future of Caribbean Tourism: New Competencies Required
    - Entrepreneurship/Intrapreneurship
    - Creativity and Innovation
    - Information Technology
    - Environmental Awareness and Ethics
    - New Management Skills and Competencies
    - Behavioural Skills
  - New Approaches to Managing and Developing Human Resources in Tourism
    - Tourism as a Career
    - Holistic Approach to Human Resource Development
    - Education and Training Institutions
  - Caribbean Tourism at the Beginning of the Millennium
  - References
Section II: Country Case Studies
- Chapter 9: A Case Study on Tourism and Hospitality Education in the Bahamas
  - Abstract
  - Introduction
  - Preparation for the Task
  - Historical Overview
  - The College of the Bahamas
  - The Bahamas Hotel Training College
  - Overview of Existing Programmes
  - Programme Adjustments
  - Accreditation
  - References
- Chapter 10: The Role of Training for Eco-Tourism in Belize
  - Abstract
  - Introduction
  - Eco-Tourism in Belize
  - Eco-Tourism Training and Education
    - Training
  - Community Tourism and Training
  - Training and Development Practices
    - The Role of Government
    - The Role of Non-Governmental Organizations
    - The Attitude of Workers in the Industry
  - Types of Education and Training in Eco-Tourism
  - Linkages Among Organizations
  - Recommendations
  - Conclusion
  - References
- Chapter 11: Tourism Education and Training in the Commonwealth of Dominica: Past, Present and Future
  - Abstract
  - Introduction
  - Tourism Education
    - Tourism Education Kit
    - Secondary Education
    - Post-Secondary Education
  - Tourism Industry Training Programmes
    - Challenges in Training
    - Development of the NISE Programme
    - Development of the YES Corps
  - Conclusion
- Chapter 12: Reshaping the Way of Doing Business in Hospitality Education
  - Abstract
  - Introduction
  - The Current State of Hospitality Education in the Dominican Republic
    - Levels of Hospitality Education
    - Demand and Supply Gaps
    - Adjustments to Curricula
  - Current Critical Factors in University Education for the Hospitality Industry
    - Cultural Orientation
    - Expectations of Students
    - Teaching Staff
    - Ensuring Levels of Quality
    - Job Placement after Graduation
    - Flexibility in the Syllabus
    - Financing
  - New Challenges
    - Growing Emphasis on the Teaching of Languages
    - Certification of Skills
    - University Consortiums and Interinstitutional Cooperation
    - Certification of Experience
    - Programmes of Tourism Awareness at Technical and Pre-University Levels
    - Distance Learning Programmes: Virtual Campus and Off-Campus
    - Growing Role of the University as a Source of Recruitment
    - Regional Training Programmes
    - Lengthening of Internships
    - Development of Postgraduate Programmes
    - Certification of Hotel In-House Programmes
    - Social Assistance Programmes
  - Conclusion
  - Acknowledgement
- Chapter 13: Past, Present and Future Role of Educational Institutions Offering Hospitality Training in Grenada
  - Abstract
  - Background on Grenada
  - The Tourism and Hospitality Industry in Grenada
  - The T.A. MARRYSHOW COMMUNITY COLLEGE
    - Hotel and Catering Operations
    - Food and Beverage Operations
    - Structure of Programmes
    - Programme Content
    - Staffing
    - Challenges
    - The Future
  - New Life Organisation (NEWLO)
    - Background
    - The Programme
    - Challenges
  - St George’s University
  - Conclusion
  - Recommendations
  - References
- Chapter 14: Tourism and Hospitality Education and Training in Guyana
  - Abstract
  - Introduction
  - Critical Principles
  - The Carnegie School of Home Economics
    - Programmes
    - Prospects
  - The Guyana Pegasus Hotel School
    - Background
    - The Curriculum
    - Recognition
  - Other Training Modes
    - In-Service Training
    - Department of Tourism
  - The University of Guyana
    - Background
    - Critical Principles
    - Programme Structure
    - Programme Features
  - The Future
  - References
- Chapter 15: Tourism and Hospitality Education and Training in Trinidad and Tobago
  - Abstract
  - Tourism in Trinidad and Tobago
  - The Tourism Master Plan
  - Tourism and Hospitality Education
  - Tourism Awareness
  - Establishment of the National Training Agency
  - Joint Educational Programmes
  - Postgraduate Programme
  - New Model
  - References
- Chapter 16: Tourism Education and Training in the Turks and Caicos Islands
  - Abstract
  - The Tourism Industry in the Turks and Caicos Islands
  - Tourism and Hospitality Education and training in the Turks and Caicos Islands
  - Outlook for the Future
Section III: Present and Future Challenges
- Chapter 17: Customer Relations Training in the Context of the Caribbean Tourism and Hospitality Business
  - Abstract
  - World Tourism
  - Tourism in the Caribbean
  - Customer Relations
  - Customer Relations in the Caribbean
  - Training in the Caribbean
  - Techniques in Customer Relations Training
    - Telephone Skills
    - Problem-Solving Capabilities
    - Maintaining Customer Satisfaction
    - Customer Retention
  - Conclusion
  - References
- Chapter 18: From McDonaldization to Customization: Training the Front- Line Service Worker in the New Era
  - Abstract
  - Introduction
  - Tourist Expectations
  - The Alternatives
    - McDonaldized Training
    - Customized Standardized Training
    - Customized Training
  - Conclusion
  - References
- Chapter 19: Challenges in Training Employees of Small Hotels in the Caribbean
  - Abstract
  - Introduction
  - Profile of the Caribbean Small Hotel Sector
  - Major Challenges of Small Hoteliers
  - New Challenges and Opportunities for Small Hoteliers
  - Training Employees of Small Hotels
  - Staffing and Qualifications
  - The Delivery of the Training
  - Moving to Sustainability
  - References
- Chapter 20: Sustainable Tourism: The Agenda for the Caribbean
  - Abstract
  - Introduction: The Global Importance of Travel and Tourism
  - The Implications for Developing Countries
  - The Case of Jamaica
    - Current Concerns
      - Vulnerability
      - Infrastructural Problems
      - Environmental Impact
      - Social Problems
      - Growing Competitive Pressure
      - Economic Pressures
      - More Demanding Consumers
  - Sustainable Tourism
  - The Task
  - The Larger Agenda
    - Global Warming
      - Potential Threats to Tourism
  - The Implications for Tourism
    - Vulnerability/Sensitivity Analysis
    - Maximizing the Utility of the Flow of Revenue
  - Conclusion
  - References
- Chapter 21: Sustainable Tourism Development in the Caribbean: The Role of Education
  - Abstract
  - The Need for a Pedagogy for Development
  - Environmental Concerns
  - Economic Concerns
  - Socio-Cultural Concerns
  - Sustainable Tourism Endeavours
    - Mexico’s Monarch Butterfly
    - The Creole and Maya of Belize
  - A National Agenda 21 in Barbados
    - International Cooperation and Trade
    - Changing Consumption Patterns
    - Financing
    - Technology
    - Industry
    - Transport
  - Integrated Decision Making
  - Educating the Public to Ensure the Implementation of Sustainable Tourism Practices
    - Education for Environmental Sustainability
    - Education for a Sustainable Economy
    - Education for Socio-Cultural Sustainability
  - Organization of an Education Plan
  - Conclusion
  - References
- Chapter 22: Challenges for Academic Research on Tourism in the Caribbean
  - Abstract
  - Introduction
  - The Development of Tourism in the Caribbean
  - Social Impacts of Tourism in the Caribbean
    - Employment
    - Housing
    - Health
    - Visitor Accommodation
  - Economic Impacts of Tourism in the Caribbean
  - Environmental Impacts of Tourism in the Caribbean
  - Alternative Tourism Strategies: The Case of Eco-Tourism
  - Lack of Academic Research on Tourism
  - Suggestions for Academic Research
    - Empirical Issues
    - Theoretical Issues
  - Conclusion
  - References
- Chapter 23: Past, Present and Future of Tourism and Hospitality Education in the Commonwealth Caribbean
  - Abstract
  - Introduction
  - The Importance of Tourism to the Caribbean
  - Employment in the Tourism Sector
    - The Need for Education and Training
    - The Past
    - The Present
  - The Centre for Hotel and Tourism Management
    - History and Development
    - The Future
  - Conclusion
  - References
- Chapter 24: A Seamless Education and Training System for Caribbean Tourism Human Resource Development
  - Abstract
  - The Link between Sustainability and Tourism
  - The Need for a Change
  - The Caribbean Context
  - Interventions Over the Past Decade
  - Elements of a New System
  - The State of the Debate
  - Partnerships
  - What Is Missing
  - Conclusion
  - References
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